Question 1

How long does a delivery take?

Accepted Answer

You’ll receive your order within 1-2 hours of placing your order. Prefer to plan ahead? Schedule your order for a specific time.

Question 2

What happens if an item is out of stock, unavailable or a different price?

Accepted Answer

If any items are out of stock, your shopper will contact you while shopping to pick a substitute. If your substitute is also unavailable or you do not choose one, you will receive a refund for the item(s) not in stock.

If a substitute is a different price from the original item you selected, the difference will be applied to your final receipt.

Question 3

What is the Quality Guarantee for groceries on DoorDash?

Accepted Answer

Quality Guarantee: Customers are eligible to receive a refund or DoorDash credit for an item that qualifies for the Quality Guarantee if they report a Qualifying Issue (defined below). To be eligible, customers must:
 - Place an order on DoorDash at a Grocery store where a Quality Guarantee banner is indicated on the store homepage (“Qualifying order”);
 - Experience a “Qualifying issue”, which means that a customer has ordered and received a Qualifying order and that order does not satisfy quality standards (e.g. the item is spoiled or not fresh, incorrect item is received, item is not received or customer is unhappy with substitution choice); and
 - Report the Qualifying issue using the app’s self help tool within 24 hours and selecting the applicable reason code.
 - Alcohol and gift cards are not eligible items under the Quality Guarantee.
 - Customers using an EBT card as payment will be refunded back to their EBT card.

See https://help.doordash.com/consumers/s/quality-guarantee-terms-conditions for more details.

Question 4

What payment methods are accepted?

Accepted Answer

You can pay with credit card, Apple Pay, PayPal, Venmo, and EBT card* (SNAP/ EBT is only available at select stores)

Question 5

How can I save on fees?

Accepted Answer

Sign up for DashPass to get $0 delivery fees and reduced service fees.

DashPass is a subscription service that offers unlimited deliveries from thousands of eligible restaurants with $0 delivery fee on orders over $12.*DashPass is currently available in the United States and Canada with some areas excluded. See full terms here: https://help.doordash.com/consumers/s/terms-and-conditions-us

Question 6

What groceries items can I shop on DoorDash?

Accepted Answer

We have over 10,000 grocery stores available, from superstores to your local neighborhood farmers market. Get anything from produce, meat, dairy, snacks, drinks, and stock up on your pantry supplies.

Question 7

Which grocery stores can I shop from on DoorDash?

Accepted Answer

Shop our great selection of national and local merchants including but not limited to: Safeway, Coles, Target, ALDI, Meijer, Albertsons, Sprouts Farmers Market, Hy-Vee Grocery, Winn-Dixie, Vons, Smart & Final, ACME, Jewel-Osco, Real Canadian Superstore, Shaw's, Weis Markets, Stater Bros. Markets, Raley's, BJ's Wholesale Club, Wegmans, Grocery Outlet, Hy-Vee Mealtime, Tom Thumb, Lowes Foods Grocery, Food City Grocery, Randalls, No Frills, Maxi, Cub Grocery, Dierbergs, Carrs, Star Market, Market Street, Pavilions,